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Microsoft Copilotfeature
April 1, 2026·Source

Real-Time Voice Agents in Copilot Studio (Preview)

Build agents that hold a live phone conversation, for Copilot Studio and Dynamics 365 Contact Center.

Details

  • Supports multilingual conversations, knowledge sources, and security settings inside the call
  • You can tune speech sensitivity and silence detection so the agent judges correctly when a caller has finished speaking
  • You test the voice agent inside Copilot Studio, then publish it to your telephony channel

Best for

Phone workflows a person handles today, like order status or booking questions

When to use it

Callers need an answer straight away and your team is the bottleneck

Who benefits

Support and contact center teams

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