OpenAI Presence

A platform for companies to build and run real-time voice and chat agents for customer support and internal workflows, sold through OpenAI account teams rather than self-serve.

Details

Agents can answer questions, use company systems, take approved actions, and escalate to a person when needed
Bundles policies, guardrails, approved actions, simulations, evaluation tools, and a Codex-powered process for improving agents after launch
Not self-service, companies work through their OpenAI account team, and it is in limited availability for eligible enterprise customers
OpenAI says it already runs its own English-language phone support line and resolves 75% of inbound calls without a human

Best for

large companies that want AI agents handling live phone and chat support inside set guardrails, not a do-it-yourself chatbot

When to use it

you run high-volume support, sales, or internal service and need agents that can take approved actions in your own systems

Who benefits

enterprise customer support, sales development, procurement, IT, and HR teams

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Details

Best for

When to use it

Who benefits

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Staying informed is great. Staying ahead is better.